What to do when your Android smartphone crashes

Crashes and freezes are often symptoms of faulty software on the smartphone. In most cases, you can get rid of these errors with relative ease. TECHNOLOGY BUTTON shows how easy it is.

1. Test the device for software errors

If the Android smartphone crashes, a bug in the system software could be responsible. There are several ways to find the cause of this.

Restart your smartphone

Before you try anything else, you should first restart the device. The miracle cure restart eliminates the problem in a large number of cases and should be carried out every few days even if everything goes smoothly.

To restart, press and hold the power button for approx. 30 seconds until the boot sequence begins. Many newer Android smartphones, you must also hold one of the volume buttons, and then select Restart to select.

Erase the microSD card

If you have a microSD memory card in your smartphone, you should back up the data on it and then format it.

To do this, go to Settings and select the Storage option . The SD card is displayed here. Open it and then click the three vertical dots to go to the Storage Settings option . Click Format to erase everything on the card.

Install software updates

Check for a software update for the smartphone. Updates often contain bug fixes that are intended to eliminate specific known problems.

In the settings, navigate to the entry System and then click on Advanced . The System Update option will now appear , which may be hidden under About phone , depending on the device manufacturer .

Free up memory

Free up memory. To ensure that the smartphone runs smoothly, the phone memory should never be too full. Uninstall apps that you no longer use and transfer pictures and videos to the PC or a cloud service to free up storage space. With main memory (RAM), however, you should never lend a hand yourself. You should also refrain from apps that want to control the RAM. The Android operating system is best to manage the RAM on its own.

To check memory usage, go into Settings and go to the Storage option . If more than 90 percent of the memory is used, problems can occur on the smartphone.

Also interesting: use the Android smartphone without a Google account

2. Test apps for errors

In addition to the system software itself, apps are the most common causes when the Android smartphone crashes or freezes. Again, there are several ways to remedy this.

Install app updates

Go to the Google Play Store and check for app updates. Similar to system updates, errors are often ironed out with app updates.

Open the Google Play Store and swipe right from the left edge of the screen. Click My Apps & Games, and then click Update or  Update All .

Force stop and clear cache

Although apps are rarely closed completely, you can also close apps manually. This is advisable when there is a suspicion that an app could cause problems. You can also clear the app cache. This can help with faulty app updates that were not installed correctly.

Go to Settings and open the Apps & Notifications entry . Click on Show all apps and search for the relevant app. To close the app completely, click Force stop .

To clear the cache, go to the Storage and Cache entry . From there, press Clear Cache . In some cases, clearing the app’s memory can also help. Before you choose this option, you should definitely back up all important data from the app, otherwise they will fall victim to the deletion.

Safe mode

Android smartphones have a safe mode similar to Windows PCs. The mode deactivates all third-party apps after a restart. If the Android device stops crashing in Safe Mode, the most likely problem is an app installed from the Play Store or other sources. Gradually remove the recently installed apps until the problem no longer occurs.

Press and hold the power button for around three seconds, and also one of the volume buttons on newer smartphones . Now press the switch-off button again for about three seconds . Click OK to restart the device in Safe Mode.

3. If all else fails

There are cases in which all other solutions no longer help if the Android smartphone keeps crashing. Then it is often only possible to use more drastic means.

Reset to factory setting

Reset the smartphone to the factory settings and first test the device completely without additional apps. You should also refuse to restore the original settings when setting up the system. Because this could take over settings that previously caused problems. If the smartphone works as usual, install the apps one by one and always check in between to see whether any crashes or hangs occur. This allows you to determine which app is causing the problems and, if necessary, you can skip installing it or contact the developer and hope for a fix. If the problems persist even after the reset, the only solution is to contact the device manufacturer.

Before resetting, back up all data on the smartphone, otherwise they will be lost! Then open the settings and select the entry Advanced , behind which there is the option Reset .

Contact the manufacturer

As a last resort , you should contact the device manufacturer. Android developer Google keeps a list of all the support pages from each manufacturer . Follow the link and select the manufacturer from the list to go to the corresponding support page.

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